Privacy Policy

1. Introduction

koi155 ("we", "us", "our") operates the online betting platform accessible at koi155.cam. We are committed to safeguarding the privacy of our users ("you", "your") in accordance with international data protection standards and best practices. This Privacy Policy applies to all personal information collected through our website, mobile-optimized interface, customer support channels, and any other services we provide. We collect and process personal data solely for the purposes of operating your account, verifying your identity, processing transactions, preventing fraud, improving our services, and complying with legal obligations.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy. If you do not agree with the terms of this Privacy Policy, you should discontinue use of koi155 immediately and contact us to request account closure and data deletion.

2. Information We Collect

koi155 collects several categories of personal information necessary to provide betting services, ensure platform security, and comply with regulatory requirements. The types of data we collect include:

2.1 Account Registration Information

When you create an account on koi155, we collect:

• Personal Identification: Full legal name as it appears on your government-issued identification document, date of birth, gender, nationality.
• Contact Information: Email address, mobile phone number, residential address (street, city, province, postal code).
• Account Credentials: Username, password (stored in encrypted form), security questions and answers.

2.2 KYC Verification Documents

To comply with anti-money laundering (AML) regulations and age verification requirements, we collect:

• Copy of government-issued identification document (national ID card or KTP, passport, or driver's license).
• Proof of address document (bank statement, utility bill, or government correspondence dated within the last 3 months).
• Selfie photograph holding your identification document (for identity verification purposes).

2.3 Financial Transaction Data

When you deposit or withdraw funds, we collect:

• Bank account details (bank name, account number, account holder name) for Indonesian bank transfers.
• E-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja phone number or account ID).
• Transaction history including deposit amounts, withdrawal amounts, dates, times, and payment methods used.
• Note: We do not store full credit card numbers or CVV codes. Payment card data is processed securely through PCI-DSS compliant payment processors.

2.4 Usage and Behavioral Data

We automatically collect information about how you interact with koi155:

• Betting Activity: Sports bets placed, casino games played, togel lottery numbers selected, wager amounts, win/loss records, bonus claims.
• Device Information: IP address, device type (mobile/desktop), operating system, browser type and version, screen resolution, device identifiers.
• Log Data: Login timestamps, pages visited, links clicked, search queries, session duration, referral source.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to recognize your device, remember your preferences, and analyze platform usage patterns. See Section 8 for details on cookies.

2.5 Communications

We retain records of communications between you and koi155:

• Live chat transcripts with customer support agents.
• Email correspondence sent to or received from [email protected].
• Feedback, survey responses, and complaint submissions.

3. How We Use Your Information

koi155 uses collected personal information for the following purposes:

3.1 Account Management and Service Provision

• Creating and maintaining your user account.
• Processing deposits, withdrawals, and other financial transactions.
• Providing access to sports betting, casino games, slots, and togel lottery services.
• Calculating bet outcomes, crediting winnings, and updating account balances.
• Managing VIP loyalty program membership and distributing rewards.

3.2 Identity Verification and Fraud Prevention

• Verifying your age (21+ requirement enforcement) and identity through KYC processes.
• Detecting and preventing fraudulent activity, money laundering, collusion, and bonus abuse.
• Monitoring for unusual betting patterns, multiple account creation, and terms violations.
• Protecting the security and integrity of the koi155 platform.

3.3 Legal and Regulatory Compliance

• Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
• Responding to legal requests, court orders, and inquiries from regulatory authorities.
• Enforcing our Terms & Conditions and Responsible Gaming Policy.
• Maintaining records as required by applicable gambling industry regulations.

3.4 Customer Support and Communications

• Responding to your inquiries, complaints, and support requests via live chat and email.
• Sending transactional notifications (deposit confirmations, withdrawal approvals, bonus credits, account alerts).
• Providing responsible gaming support including self-exclusion management and deposit limit enforcement.

3.5 Marketing and Promotions (With Consent)

• Sending promotional emails about bonuses, tournaments, new games, and special offers (only if you have opted in).
• Personalizing promotional content based on your betting preferences and activity history.
• You may opt out of marketing communications at any time via the unsubscribe link in emails or through your account settings.

3.6 Platform Improvement and Analytics

• Analyzing usage patterns to improve website performance, user experience, and game selection.
• Conducting internal research and statistical analysis to optimize betting products and services.
• Testing new features, A/B testing promotional campaigns, and measuring user engagement.

4. Information Sharing and Disclosure

koi155 does not sell your personal information to third parties. We may share your data in the following limited circumstances:

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist in operating koi155:

• Payment Processors: To facilitate deposits and withdrawals via Indonesian banks and e-wallets.
• Game Providers: Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, and other certified casino and slot suppliers (sharing is limited to bet data necessary for game operation).
• KYC Verification Services: Third-party identity verification platforms that authenticate government-issued documents.
• Cloud Hosting and IT Infrastructure: Secure data centers that store platform data with encryption and access controls.
• Customer Support Tools: Live chat platforms and email service providers used to deliver support.

All third-party service providers are contractually obligated to protect your data and use it only for the specific purposes we authorize.

4.2 Legal Obligations and Safety

We may disclose personal information when required by law or to protect legitimate interests:

• In response to valid legal requests from courts, law enforcement, or regulatory authorities.
• To investigate, prevent, or take action regarding suspected fraud, illegal activity, terms violations, or threats to platform security.
• To protect the rights, property, or safety of koi155, our users, or the public.

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. You will be notified of any such transfer via email and given the opportunity to request account closure and data deletion if you do not consent to the transfer.

5. Data Security

koi155 employs industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• SSL Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology.
• Secure Data Storage: Personal information is stored in secure databases with restricted access, multi-factor authentication requirements, and regular security audits.
• Password Protection: User passwords are hashed using strong cryptographic algorithms and never stored in plain text.
• Firewall and Intrusion Detection: Our servers are protected by firewalls and monitored 24/7 for suspicious activity and unauthorized access attempts.
• Regular Security Assessments: We conduct periodic vulnerability scans, penetration tests, and security reviews to identify and address potential weaknesses.
• Employee Training: All koi155 staff with access to personal data receive training on data protection principles and confidentiality obligations.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately at [email protected] if you suspect unauthorized access to your account.

6. Data Retention

koi155 retains personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal data is retained for the duration of your account's active status.
• Closed Accounts: After account closure, we retain transaction records, KYC documents, and betting history for a minimum of 7 years to comply with anti-money laundering regulations and financial record-keeping requirements.
• Marketing Communications: If you opt out of marketing emails, we retain your email address on a suppression list to ensure we do not contact you again.
• Support Records: Customer support transcripts and correspondence are retained for 3 years for quality assurance and dispute resolution purposes.

After the applicable retention period, personal data is securely deleted or anonymized such that it can no longer be associated with an identifiable individual.

7. Your Privacy Rights

You have the following rights regarding your personal information held by koi155:

7.1 Right to Access

You have the right to request a copy of the personal data we hold about you. To exercise this right, contact [email protected] with the subject line "Data Access Request." We will provide the requested information within 30 days, subject to identity verification.

7.2 Right to Rectification

If you believe any personal information we hold about you is inaccurate or incomplete, you may request correction by logging into your account and updating your profile, or by contacting customer support.

7.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal data by submitting an account closure request. Please note that we may be required to retain certain information for legal, regulatory, or fraud prevention purposes even after account closure.

7.4 Right to Restrict Processing

You may request that we limit how we use your personal data in certain circumstances, such as while we verify the accuracy of disputed information.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another service provider where technically feasible.

7.6 Right to Object

You may object to our processing of your personal data for marketing purposes at any time. You can opt out of promotional emails via the unsubscribe link or through your account settings.

7.7 Right to Withdraw Consent

Where we rely on your consent to process personal data (such as marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of receipt and verification of your identity.

8. Cookies and Tracking Technologies

koi155 uses cookies, web beacons, and similar technologies to enhance user experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on repeat visits.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly, including session management, login authentication, and security features. These cannot be disabled.
• Performance Cookies: Collect anonymous usage data to help us understand how visitors interact with koi155, which pages are most popular, and identify technical issues.
• Functionality Cookies: Remember your preferences such as language selection, time zone, and odds format.
• Marketing Cookies: Track your activity to deliver targeted promotional content and measure the effectiveness of advertising campaigns. You can opt out of these via your browser settings.

8.2 Managing Cookies

Most web browsers allow you to control cookies through settings preferences. You can set your browser to refuse all cookies or to alert you when a cookie is being sent. Note that disabling essential cookies may affect the functionality of koi155 and your ability to use certain features.

9. International Data Transfers

koi155 is based in an international jurisdiction and may transfer, store, and process your personal data outside of Indonesia. When we transfer data internationally, we ensure that appropriate safeguards are in place, such as standard contractual clauses, to protect your information in accordance with this Privacy Policy and applicable data protection laws. By using koi155, you consent to the transfer of your personal data to countries that may have different data protection standards than Indonesia.

10. Protection of Minors

koi155 services are strictly for individuals aged 21 and older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a user is underage, we will immediately suspend the account, return any deposited funds to the source account, and delete all associated personal data. If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

koi155 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date and, where appropriate, by sending an email notification to your registered email address. Continued use of koi155 after changes have been posted constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Subject Line for Privacy Inquiries: "Privacy Policy Question" or "Data Rights Request"
• Live Chat: Available 24/7 through your account dashboard
• Response Time: We aim to respond to all privacy-related inquiries within 72 hours